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For teams · Workshops, keynotes & conference talks

Your team’s in the middle of a change
they didn’t choose.

Restructures, mergers, a new boss, and AI that half of them think is coming for their job. No one can tell you what happens next.

No pitch, no prep. You’ll leave knowing whether it’s a fit.

Chloe Cooper, seated, mid-thought
Trusted by professionals at
Reckitt
Unilever
Mars
Coles Group
IGD
Rainbow Designs
The picture

The updates keep coming. People keep delivering.

Underneath, three things happen to almost every team in the middle of a change. None of them show up in the town hall.

People go quiet.

They stop speaking up, stop pushing back, and start waiting to be told. It looks like calm. It is disengagement.

Uncertainty turns into stress.

Nobody knows what the structure means for them yet, so energy goes into worrying about it instead of into the work.

Ownership drops.

When people don’t believe they can influence what’s happening, they stop trying to. Capable people become passengers.

32%are doing the bare minimum, and nobody has noticed
1 in 10are already on their way out
4%of the wage bill is what it costsand it never shows up as a line

And this time there is AI on top of it. People are being asked to use tools nobody has trained them on, while working out for themselves whether those same tools make them unnecessary. Almost none of them will say that part out loud at work, which is exactly why it does not show up anywhere you are looking.

For a 200-person function on a £12m wage bill, that is roughly £480,000 a year.

Where these numbers come from

McKinsey put nearly a third of the workforce in one segment: below-average commitment, doing what needs to be done and no more. They call them the mildly disengaged. You will have heard it called quiet quitting. We call them Endurers, because it says what they are doing rather than what they have stopped.

They are still delivering, so it never gets caught. Nowhere near a performance conversation. Add the 11% who are actively disengaged and the 1 in 10 already leaving, and it is more than half the workforce. McKinsey put the bill at around 4% of payroll, in output that never arrives and in replacing the people who go.

McKinsey, The hidden costs of quiet quitting, quantified, and Some employees are destroying value, others are building it, both 2023.

In their words
“It’s not worth opening up that box, because my thing will never change.”
“I used to fight a lot more than I do now.”
“They’ll do what they were always going to do anyway.”

None of those three is a performance problem. Each one is a belief that went missing, and there are only two of them: that what I do makes a difference, and that this gets better. On a survey they look identical. In a room they need opposite conversations.

Two workshops and a keynote · One method

Pick the one that sounds like your team right now.

Sustainable performance · Culture
01
The Fulfilment Habit
Sustainable performance in two minutes a week.

For high-performing teams who are “fine”. Nine areas of life and work, three pillars, one number, and the two-minute habit that showed career and finances rising when people loosened their grip.

Sounds like: “We hit the number and had nothing left.” · “The wellbeing app has 6% utilisation.” · “We didn’t see that resignation coming.”
How it works ↓
Change · Ownership · Engagement
02
The Owner Mindset
Leading yourself, and your team, through change.

For teams where the org chart moved but the people didn’t. A map of the four responses to any situation, Prisoner, Endurer, Escaper and Owner, and a way back to the one that works.

Sounds like: “We’ve lost the middle.” · “People are waiting to be told.” · “Nobody’s failing, nobody’s pushing back either.”
How it works ↓
The keynote · 30 or 60 minutes
03
Lead Yourself Through Change
Nobody chose this. You still get to choose how you’re in it.

The whole method, told as a talk. Radical self-responsibility is the pillar it lands on: taking ownership of the outcome you want rather than waiting for it to be handed to you. Works for a room of eight or eight hundred, and it’s usually how a team meets the rest of the work.

Sounds like: “People are waiting for permission.” · “Someone should sort that.” · “We’ve told them the why, they’re still not moving.” · “I can’t tell them what happens next, because nobody’s told me.”
How it works ↓

Not sure? Most teams start with whichever names their problem.

The method

Two frameworks. One method.

How change actually happens in a team, from the bottom up.

Almost every team stalls on the bottom two layers. They can’t see the pattern, or they don’t believe it can change. WeMeBe® works on the first. Agency and optimism works on the second. The keynote walks the whole thing.

Start anywhere

Choose your own adventure.

30 MIN
Conference talk

“Fine is the most dangerous word in the English language.” A talk that makes a room of high performers go quiet, then reach for a pen.

60 MIN
Keynote or lunch & learn

Any size. The framework, the story, the data, and the two-minute habit. Ideal for kick-offs, town halls and wellbeing weeks.

2 HR
Workshop

Up to ~25 people. Interactive, applied to real situations, ends with one move per person. Optional pre-session Snapshot.

8 WK
The series

Keynote, both workshops, and the free 30-day Challenge running between them on your team’s own data. About eight weeks.

Virtual · In person · Blended

Something more bespoke? For a manager and their direct reports, four to eight people, built around the change they are actually in. Ask about it on the Power 15.

In detail

How each one works.

01The Fulfilment HabitSustainable performance · Culture

Fine is the most dangerous word in your engagement survey.

Your best people aren’t failing. They’re busy but bored, delivering and dimming. Fine is survivable, and that’s the problem. There’s never quite enough pain to force a change, so the drift goes unnoticed until it shows up as the resignation you didn’t see coming. This workshop replaces “work-life balance” with three pillars and nine areas, and starts a two-minute weekly habit in the room.

What participants experience
  • Take the Fulfilment Snapshot. Nine areas, three pillars, one number. Scores stay private; the language is shared.
  • Spot the pattern. Most driven people are heavily invested in Me, possibly We, almost certainly not Be.
  • See the data: what happened when 37 busy professionals tracked for two minutes a week.
  • Choose two areas to prioritise, and start the free 30-day Challenge before they leave the room.
  • Team conversation: where has our collective focus been going, and what does that explain?
What the organisation gets
  • A habit people keep, two minutes once a week, and a framework that holds.
  • Leaders see which pillar the team has neglected, without anyone disclosing a score.
  • Performance that lasts past Q1: in the Pioneer study, Me rose when people invested in Be.
  • Thirty days later: a before-and-after you can put in front of the board.
Best fit
Offsites & kick-offsWellbeing & engagement programmesLeadership teamsLunch & learn seriesBook-bundled team events
Chloe Cooper, relaxed, full length
We
  • Romantic relationships
  • Personal relationships
  • Contribution
Me
  • Career
  • Personal finances
  • Personal growth
Be
  • Mind
  • Body
  • Spirit
02The Owner MindsetChange · Ownership · Engagement

Accurate doesn’t equal agency.

This workshop works on the two beliefs that decide whether people own a change or endure it: agency (can I influence this?) and optimism (will it get better?). When either is low, people get stuck. Participants map themselves honestly, pick one live situation, and leave with one ownership move for the week.

What participants experience
  • Map themselves onto the Owner Mindset 2×2. Applied to the self, never used to assess anyone.
  • See each response from the inside, including the escape that looks like initiative.
  • Draw a line in the sand on one real situation and find the belief keeping them stuck.
  • Make one ownership move: something to ask, choose, stop, start, protect or change this week.
  • Leader layer (optional): how low optimism spreads through a team, and what a leader can do about it.
What the organisation gets
  • A shared language for change people use in one-to-ones the same week.
  • Managers who own problems rather than escalate them.
  • The honest conversations your engagement survey is hinting at.
  • An optional before-and-after pulse on agency and optimism you can show upward.
Best fit
Change programmesLeadership offsitesNew & mid-level managersPost-restructure teamsEngagement survey response
Chloe Cooper, seated, direct to camera
Optimism →Agency →
EscaperHigh optimism, low agency. Things could be better. Just not here, and not by me.
OwnerHigh agency, high optimism. It can improve, and I can play a part.
PrisonerLow agency, low optimism. Stuck, and unlikely to change.
EndurerHigh agency, low optimism. I could act, but it won’t matter. So I armour up.
03Lead Yourself Through ChangeThe keynote · 30 or 60 minutes

Nobody chose this. You still get to choose how you’re in it.

Change lands on everyone, and almost none of it is anybody’s decision. What separates the people who come through it well is radical self-responsibility: taking ownership of the outcome they want instead of waiting for it to arrive. This is the whole method as a talk, so it works for a kick-off, a town hall or a conference, and it’s usually how a team meets the rest of the work.

What the room experiences
  • An honest account of what happens to belief when nobody can answer a simple question about next year.
  • The four responses to any situation, and which one they’ve been living in lately.
  • The data, including the bit that didn’t flatter anyone.
  • The turn from “someone should” to “here’s the one thing I can actually do”.
  • One committed move, written down before they leave.
What the organisation gets
  • A shared language for change that people use in one-to-ones the same week.
  • Managers who lead the change rather than administer it.
  • Fewer decisions escalated upward.
  • A natural front door to either workshop, without a pitch in the room.
Best fit
Kick-offs & town hallsConferencesChange programmesLeadership offsitesManager networks
How it works

It starts before the session and carries on after it.

A day in a room changes how people feel for about a week. What we do is built differently. Accessible to everyone in the room, whatever their level. Lasting, because of what happens after. Tailored, because we walk in with your team’s own data rather than a script.

Before
  • A 15-minute call with the manager to understand the team and what is changing.
  • A two-minute Snapshot for every participant, scores private.
  • I walk in with your pattern, not a deck I have used somewhere else.
On the day
  • Whichever session fits, 30 minutes to a full afternoon.
  • In your room, in your day, or virtual with someone running it properly.
  • Scores stay private. The language is what gets shared.
After
  • The five check-in Challenge, so the thinking gets repeated rather than remembered.
  • A meeting pack for the manager’s next team meeting.
  • An anonymous before-and-after you can show your own manager.

The fortune is in the follow-through. This is a training line, not a team-building one.

The Fulfilment Snapshot

The Fulfilment Snapshot

Nine areas, three pillars, one number. Two minutes, private, and theirs to keep.

Free for every participant
The Fulfilment Challenge tracker

The Fulfilment Challenge

Five check-ins after the session, two minutes each, then a personal report. The spaced repetition that makes it stick.

Free for every participant
The Fulfilment Habit by Chloe Cooper

The book

The Fulfilment Habit, out December 2026. First two parts free for every participant; full copies can be bundled for every seat.

Free for every participant

Want the detail? It’s all in the guide.

The proof

What changes when nothing above them changes.

+22%

One team’s engagement score, six months into a restructure. Nothing above them changed. The uncertainty in December was exactly what it had been in June.

What changed is that they stopped waiting to be told, and got specific about the handful of things still in their hands.

Thirty-seven people. Two minutes a week.

The more they checked in, the more it moved. Same people, measured against themselves.

2+ check-ins+7.3%All 37 Pioneers · all nine areas improved
5+ check-ins+8.4%29 people
8+ check-ins+13.1%11 people

11 of the 37 finished lower than they started. That is in the book too. A number you can trust beats a number that flatters. See the full case study →

Kind words

What clients have said.

4.6/5average rating of our sessions, from anonymous feedback
The Power 15

Fifteen minutes on a call. Then you’ll know.

Pick a slot below. Tell me what’s changing, who’s in the team and where they honestly are. I’ll tell you which session fits, what to put around it, and whether it’s the right one for them. If it isn’t, I’ll say so.

Or email chloe@thefulfilmenthabit.com · Download the guide ↓